Frequently Asked Questions
Q: How do we make reservations?
A: Start by visiting our reservations page for details, but you can also look through our accommodations page to see what type of room you'd like to reserve.
Q: How do we get to Roatan?
A: Continental, TACA and Delta all provide non-stop service to Roatan from the United States, you should check all airlines as they provide different services on different days. American Airlines as well as the three above airlines also offer service to San Pedro Sula on the mainland of Honduras, from there you can catch a commuter flight to Roatan. You can search for airfares from your home city on each of these airlines' websites. Roatan's airport code is RTB and San Pedro Sula's is SAP. We are very good at finding routes and discounted airfare around your dates and we will be glad to help you with your travel needs.
Q: How do we get to Blue Bahia Resort?
A: Our driver charges $25 for up to 4 people and an additional $5 for each extra person each way. He can meet you at the airport and help you with your luggage. On occasion, he has additional time and can take you by the grocery store on your way to the resort. Please request this service in advance to help us ensure prompt pickup for other guests who may be checking in on the same day as you. We suggest that you tip the driver if he takes you grocery shopping. All we need is your arrival time and flight number!
Q. What is your cancellation policy?
A. Our cancellation policy is as follows;
- Notice of cancellation given prior to 30 days before your arrival will reissult in a full refund, excluding a $50 service fee.
- Cancellation within 30 days but prior to 7 days before your arrival will be credited for your use with a 1 year expiration limit, excluding a $50 service fee. This credit is transferrable to another party.
- If you cancel your reservation within 7 days of your arrival, we cannot refund or credit your payment.
Q What items do you recommend that I bring in addition to the basic vacation attire?
A. We recommend bug repellant, itch cream, sunscreen, a flashlight, beach towel, strap back sandals for the Canopy Tours, and a light rain jacket during October - December.
Q What kind of currency can I use on Roatan?
A. US dollars are widely accepted on the island. It is recommended that you bring small change as venders cannot always come up with correct change in US dollars. Don't bring bills larger than $20s and $50s as they are hard to change. The local exchange rate is around 19 lempira to 1 US dollar. Credit cards can be used in most established businesses. We suggest you let your bank know that you are traveling and ask what their fees are before you travel.
Travers Cheques can be used in most established businesses but are NOT recommended. Please be aware that if your signature is not an exact match on both lines, we are not able to accept them. The banks here are very particular about the criteria for accepting them. If they are ripped or badly bent, they will not be accepted either. We recommend using the traveler check debit cards available at most banks.
Q. Is there an ATM available for my use?
A. There are several machines on the island.
Q.What if I need to check my email or use the Internet?
A. There is wireless internet around the resort for those who wish to bring a laptop computer. If you do not choose to bring a laptop, there is a computer in the office you can use to check your mail.
Q. What time is check in and check out?
A. Check Checkout is 12 noon and check-in is at 2:00pm. IF you need to checkout late, it can be arranged through the office prior to the day you are checking out. Late checkout fee is $20. Late checkout is 2pm. If you check out after 2pm you will need to pay for an additional night stay.
Q. Do you provide beach towels for my use while at the resort?
A.Beach towels are not provided at this time.
Q.Are there laundry facilities onsite?
A. We are happy to have your launcry washed for you. The cost is $10 a load. You can drop your laundry off at our restaurant in the morning and pick it up in the afternoon.
Q. What if I want to rent a car during my stay?
A. We are happy to arrange car rentals for guests either by the day or for the week or month. We are able to secure good rates and the car rental companies drop the car off at the resort for you and pick it back up.
Q. Can I charge things to my room during my stay?
A. When you check in, we ask for a credit card voucher. This voucher allows you to charge to your room during the week. You can charge diving, restaurant/bar items, and all other necessities during your stay. When you check out, we will return the signed voucher back to you for your disposal. If you leave without paying your room charges, we are able to use this voucher to cover the expenses.
Q. Will I have probelms with the Language on Roatan?
A. English is the Islands official language, although Spanish is also common. At Blue Bahia, you will be able to speak with most of the staff and order things in English. Most menus and prices are in English and with US dollar pricing.
Q Do I need a passport to come to Roatan?
A. You will need a passport to enter and exit the country. All guests traveling to Honduras will need to have a passport valid for at least 6 months past the date of travel and ALL guests require a passport to enter Honduras. Please check with your passport agency to make sure your passport info is in order before you leave for your vacation. We will not refund or credit your balance due to problems you encounter with your passport.
Q Is there an Exit Tax in Honduras?
A. Please be aware that there is a mandatory Honduran exit tax of $34 that will need to be paid in cash at the airport when you leave. You can pay in partial Limpiras and USA cash. Also, the airline will provide you with a document that you will fill out on the airplane before you arrive in Roatan. Do not lose this paperwork. You will need it when leaving the country. Please plan accordingly.
Q: What about the bugs?
A: These are the tropics and there are bugs. However, we have taken steps to mitigate the pesky bugs in a sound, environmentally-friendly way. You should pack insect repellent as a precaution (we also sell it here if you forget).
Q: What about emergencies? Is there medical care?
A: Absolutely, and it is quite good. We are also located just down the beach from Anthony's Key and they maintain a doctor on site as well as a recompression chamber.
Q: Can people contact us in an emergency?
A: Without a doubt! Yes we have a direct line into the resort. The number is 011-504-445-3385.
Q: Do we need a passport? What about shots?
A: Yes on the passport NO on the shots.
Q: What about cash and credit cards?
A: Most places take credit cards. The US dollar is loved! Bring lots of them. If you run out of cash, there are ATMs on the island.
Q: Do we need a lot of money to visit Roatan; is it expensive?
A: Roatan is perhaps one of the best values in the Caribbean. The US dollar is accepted but the lempira is the official currency. Exchanges are at about 19Lps to the dollar. My gramps could tell how expensive a place was by the price of a beer; a beer is around two bucks at Blue Bahia. Enough said.
Q: What about children?
A: If you have them, bring them! Children of all ages are welcome on Roatan and will love the island life...we guarantee it!
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